Positive Behaviour Support Service

Care Inspectorate Rating

People we support may have behaviours which challenge others in the community and make it difficult for them to be included in ordinary life experiences and events. Behaviours may be considered challenging for many reasons, such as how often they occur, how long they last and the impact they have on themselves and others. We successfully support a number of people with challenge to live in their own tenancies, be part of their communities and have a happy and fulfilling life. We:

  • work with people to understand how they wish to live their lives and their desired outcomes as well as the challenges which can make this difficult.
  • have a Positive Behaviour Support Officer who works with individuals and staff teams to build confidence and address challenges.
  • identify the cause of the behaviour and determine what need the behaviour is fulfilling.
  • recognise that challenging behaviour can occur due to frustrations from communication barriers or as a response to an external or internal trigger or event.
  • recognise behaviour has a function e.g. the person may be trying to get away from a situation, task, environment, to gain attention or to get something they want.
  • develop support plans which identify the triggers for challenge and assist the person to avoid or to manage situations where triggers may be present.
  • assist the person to improve communication skills to reduce frustrations and ensure staff have the appropriate training and knowledge to communicate effectively with the person.
  • use a Positive Behaviour Support (PBS) approach to reduce challenge.

We have experience of supporting people with challenging behaviour in a variety of settings from low level visiting support to 24 hour supported accommodation.

Jim’s Story

Jim is a young man of 30 who has Autism. This has created a range of challenges in his life and also in the lives of the people who love and care for him.

Jim moved from a residential hospital to live in his own flat with support about a year ago and his life and confidence have gone from strength to strength. It was important to Jim and to the success of his move to more independent living that staff supporting him understood the challenges he faced and presented so that these did not stop him from having his own home or from being freely involved in the community.

Staff supporting Jim have had intensive training so that they can support him well. The Positive Behaviour Support Officer worked for a long time with Jim, his family and staff to understand the challenges and put plans in place which would reduce this challenge and let Jim live the life he wanted. Jim is fully involved in agreeing any plans or changes to them and they help him live the life he wants.

He has made huge strides since moving to his own home and has met some of his outcomes such as accessing his community, going bowling, going to the cinema and personal shopping.

Jim’s family have said: “The quality of care is very high, my son is learning very quickly to become independent. I feel the staff have a high level of autism awareness and his best interests are at the heart of all that they do”.

All of this sustains our belief that with the right support, people who are challenged and who challenge others have great skills, abilities, potential and can be supported to live an ordinary (or extraordinary) life.

James Street
Fife, KY12 7QE

01383 741220

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