Kingdom Support & Care Performance Monitoring

Who Monitors Kingdom Support and Care Support Services?

Care Inspectorate

We are registered with the Care Inspectorate as providers of Housing Support, Care at Home and Care at Home Services for Children (Regulation of Care (Scotland) Act 2001). All our services are inspected on the National Care Standards. If you would like to read our latest inspection reports please see below:

Scottish Social Services Council (SSSC)

The SSSC has been creating professional registers for all staff working with children and vulnerable groups for a number of years.

The SSSC Register was set up under the Regulation of Care (Scotland) Act 2001 to regulate social service workers and to promote their education and training.

As a provider of care at home and housing support, all staff working for KSC will be required to register and maintain their registration.

It is the responsibility of each staff member to apply for registration. KSC cannot do this for you but will support you in your application and further information will be provided to you in due course by your line manager.

Duty of Candour Report

Kingdom Support and Care CIC’s position on the Duty of Candour obligations placed on the organisation by the Health (Tobacco, Nicotine etc. and Care) (Scotland) Act 2016 (the “Act”) and The Duty of Candour Procedure (Scotland) Regulations 2018. We have a policy in place that reflects the Scottish Government Organisational Duty of Candour Guidance – March 2018.

We are committed to the principles of good corporate governance and sustainability and will endeavour to develop fair and consistent policies, procedures and practices.

We undertake robust risk assessments to inform our practice and to minimise risk of harm to the people we support. However, we recognise that in the course of providing care and support to individuals, there is a risk of events happening which may have unintended or unexpected consequences of death or harm to those we support.

Kingdom Support and Cares approach to their duty of candour requirements are to ensure that we respond appropriately to any events with unintended or unexpected consequences in an open, transparent and honest manner. We shall apologise for the event, include all relevant people in the investigation and subsequent outcome and fulfil the mandatory reporting requirements.

Complaints & Compliments

Kingdom Support and Care strives for high standards and we are committed to listening to the views of our supported individuals, families, carers and other stakeholders. Feedback is essential in helping us evaluate and improve.

A complaint is an expression of dissatisfaction about an action or lack of action, or about the standard of service provided by or on behalf of Kingdom Support and Care. We have adopted the Scottish Public Services Ombudsman’s Complaints Handling Procedure and copies of this are available from our document library. Complaints are taken seriously and will be responded to in a timely, fair and consistent manner in line with the Scottish Public Services Ombudsman (SPSO) guidance.

A compliment is any expression of positive feedback. Compliments are valuable, welcome and important. They let us know when the services we provide are good, influence development of our services and quality assurance and let our staff know when they’ve done well. We welcome compliments online, in person, on the phone, or be completing our feedback form below.

Frequently Asked Questions

How do I complain?

Please contact us and we will send you information on the complaints handling process.

How many complaints do you receive on average per year?

On average we receive very little complaints, in 2021 we received 8 complaints, of which 6 complaints have been upheld.

James Street
Fife, KY12 7QE

01383 741220

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